Terms & Conditions

Our terms

1. These terms
   • What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
   • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
   • Who we are. We are WHO MADE THIS LIMITED (“WHO”) a company registered in Cyprus. Our company registration number is HE411974 and our registered office is at Thrakis 25, 3041, Limassol, Cyprus. Our registered VAT number is 10411974O.
   • How to contact us. You can contact us by telephoning our customer service team at +357 99 074025 or by writing to us at info@whobros.com.
   • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
   • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
   • How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
   • If we cannot accept your order. If we are unable to accept your order, we will inform you of this either in writing or orally and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
   • Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
   • We only sell to the Republic of Cyprus. Our website is solely for the promotion of our products in Cyprus. Unfortunately, we do not accept orders from or deliver to addresses outside the Republic of Cyprus.
4. Our products
   • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 5% tolerance.
   • Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
   • Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure by contacting us.
5. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see 7- Your rights to end the contract).

6. Providing the products
   • Delivery costs. The costs of delivery will be as displayed to you on our website if any.
   • When we will provide the products. During the order process we will let you know when we will provide the products to you. We will try to deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
   • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
   • Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours, details of which can be found in our Website – www.whobros.com
   • If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we or our delivery partners will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
   • If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
   • Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
     • we have refused to deliver the goods;
     • you told us before we accepted your order that delivery within the delivery deadline was essential.
   • Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under 7, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
   • Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under 7 or 6.8, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call or email us for a return label or to arrange collection.
   • When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
   • When you own goods. You own a product which is goods once we have received payment in full.
   • What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, Your Name, Surname, Address, Telephone Number and E-mail address. If so, this will have been stated in the description of the products on our website. We will contact you either in writing or orally to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7. Your rights to end the contract
   • You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
     • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see 10;
     • If you want to end the contract because of something we have done or have told you we are going to do, see 2;
     • If you have just changed your mind about the product, see 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
     • In all other cases (if we are not at fault and there is no right to change your mind), see 6.
   • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided and you will not be entitled to any further compensation. The reasons are:
     • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
     • there is a risk that supply of the products may be significantly delayed because of events outside our control;
     • you have a legal right to end the contract because of something we have done wrong [(including because we have delivered late (see 7)].
   • Exercising your right to change your mind. For most products bought online you have a legal right to change your mind within 14 days and receive a refund.
   • When you don’t have the right to change your mind. You do not have a right to change your mind in respect of products or goods sealed for health protection or hygiene purposes, once these have been used or unsealed after you receive them.
   • How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered. When you bought goods, you have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
   • Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see 1), you can still end the contract before it is completed. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided. In case the products have been shipped to you and are on their way to you we may deduct from that refund our courier costs (if any) we will incur as a result of your ending the contract.
8. How to end the contract with us (including if you have changed your mind)
   • Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
     • Phone or email. Call or email us. Please provide your name, home address, details of the order and, where available, your phone number and email address.
     • By post. Simply write to us at our address, including details of what you bought, when you ordered or received it and your name and address.
   • Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. Please call us or email us for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
   • When we will pay the costs of return. We will pay the costs of return:
     • if the products are faulty or misdescribed;
     • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
     • In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
   • What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. We charge €5 for collection of our products.
   • How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
   • Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
     • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
     • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
   • When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
     • If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
     • In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

9. Our rights to end the contract
   • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
     • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products.
     • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
   • We may withdraw the product. We may write to you to let you know that we are not going to or stop providing the product. We will let you know at least 2 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
10. If there is a problem with the product
    • How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone us or write to us . Alternatively, please speak to one of our staff in-store.
    • Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call or email us for a return label or to arrange collection.
11. Price and payment
    • Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see 3 for what happens if we discover an error in the price of the product you order.
    • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
    • When you must pay and how you must pay. We accept payment with Visa, Visa Electron, Maestro, Master Card and American Exrpess. For goods, you must pay for the products before we dispatch them.
12. Our responsibility for loss or damage suffered by you
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity..
13. Other important terms
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by Cyprus law and you can bring legal proceedings in respect of the products in the Cypriot courts.